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Delivery charges

We make every effort to despatch your materials within 5 working days (subject to availability). We apply the following rates for books and training materials:


Limited offer! Free UK standard shipping on Pavilion titles - ends 4th September 2016. 

(Usually £4.00 per order for up to 5 items, £1 per item thereafter to a maximum of £10.)

Europe and the rest of the world

We charge 25% of the value of your order, with a minimum delivery charge of £10.

Delivery of our magazines is included in the subscription price.

Returns and refunds

We are happy to refund your payment in full if the materials do not meet with your requirements. Simply return them within 21 days of receipt. 

Please return goods by recorded delivery to:

Pavilion Publishing and Media Ltd, Rayford House, School Road, Hove, BN3 5HX, UK.

The original or comparable packaging must be used so that they arrive back to us in good condition. No responsibility will be accepted for goods lost in the post that have not been returned by recorded delivery. We regret that we cannot accept returns of electronic or CD-ROM materials.

Payment methods

We accept the following payment types:

 Credit card logos

We accept American Express for offline orders only - call our Customer Services team on +44 (0)1273 434 943.

We can also invoice you for orders above £50.00. Please contact us at for more information on invoicing.